Accessibility

Effective Date: [To be set at deploy] Last Updated: June 4, 2026

Sun Aesthetic Clinic is committed to making both our website and our Bellevue Crossroads clinic usable for every patient — including those who use assistive technology, navigate by keyboard, rely on screen readers or magnifiers, or have mobility, vision, hearing, or cognitive needs that require accommodation. This statement describes the standards we work toward, the steps we have taken, the limitations we know about, and how to reach us if you encounter a barrier.

Our Commitment to Accessibility

Sun Aesthetic Clinic believes access to information about aesthetic care is part of the boutique experience we promise patients in person — and we hold the website to the same standard. Accessibility is treated as an ongoing responsibility rather than a one-time deliverable. As we add content, refresh designs, and integrate new tools, we continue to revise the site so that it remains usable across devices, browsers, and assistive technologies.

We approach accessibility through three lenses: digital accessibility of the website and scheduling forms, physical accessibility of the Bellevue Crossroads clinic, and communication accessibility through phone, email, and in-person accommodations for patients who prefer an alternative to web-based intake. If any of these channels fall short for you, we want to hear about it so we can correct the gap.

Digital Accessibility — Our Target Standard

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is a widely recognized standard for making web content perceivable, operable, understandable, and robust for users of screen readers, keyboard-only navigation, voice-control software, and screen magnifiers.

Conformance is a process rather than a one-time certification, and we treat WCAG 2.1 AA as the floor for the experience patients should have on the site. Specific measures we have implemented or are working toward include:

• Semantic HTML structure so assistive technologies can interpret headings, landmarks, lists, and tables correctly.
• Color contrast that meets WCAG 2.1 AA ratios for body text and interactive elements.
• Keyboard navigation for all interactive controls, including the primary navigation, consultation request form, and embedded scheduling tools.
• Descriptive link text that conveys destination context rather than generic phrasing.
• Alternative text describing photography, diagrams, and informational imagery; decorative imagery is marked appropriately so assistive technology can skip past it.
• Form labels explicitly associated with each input field, with clear error messaging.
• Responsive layout that supports zoom up to 200% and reflows for smaller viewports without horizontal scrolling.
• Reduced-motion support so visitors who prefer reduced motion at the system level are not subjected to large animations or parallax effects.

The site team reviews accessibility periodically and incorporates updates as standards, technologies, and patient feedback evolve.

Known Limitations

We want to be honest about where the experience may still fall short.

Some content on the site is delivered through third-party embeds — including Google Maps, Google Reviews, embedded scheduling widgets, and Instagram media. These tools are maintained by their respective vendors and may not always meet the same accessibility standards we apply to first-party content. Where third-party limitations exist, we work with vendors to improve accessibility and offer alternative paths to the same information by phone, email, or in person.

In addition:

• Older blog and press content authored prior to our current standards may use image-based graphics, PDFs, or formatting that does not meet WCAG 2.1 AA. We are reviewing and updating archived content as we encounter it.
• PDF documents linked from the site (such as intake paperwork or aftercare instructions) may not be fully tagged for screen-reader compatibility. Contact us and we will provide a usable alternative.
• Video and motion content, where present, may not yet include captions, transcripts, or audio descriptions in every case. We are prioritizing patient-education media first.

If you encounter a specific barrier not listed above, please let us know — your report helps us prioritize improvements we may have missed in routine review.

Physical Accessibility at Our Bellevue Clinic

Our clinic at 15600 NE 8th St, Suite A-8, Bellevue, WA 98008, located inside the Bellevue Crossroads area, is intended to be physically accessible to patients with mobility needs. This includes ADA-compliant parking in the building lot with accessible spaces near the entrance, level entry from the parking lot to the suite with no steps, treatment rooms sized to accommodate a wheelchair and a companion or caregiver where requested, and restroom access meeting standard ADA requirements within the suite or shared building.

If you have a specific accessibility need — for example, you are bringing a service animal, you need a sign-language interpreter, or you would prefer a quieter time of day for sensory reasons — please let us know when you schedule. We will arrange your visit so that you receive the same care and attention available to every other patient.

Note: Specific accessibility details for the Crossroads location are pending final confirmation by clinic staff and may be updated as we verify on-site measurements.

Reporting an Accessibility Barrier

If you encounter content that is difficult to access, a feature that isn’t working with your assistive technology, or any other accessibility issue on the website or at the clinic, we want to know. The faster we hear about a barrier, the faster we can correct it.

When reporting a barrier, please include the page URL or clinic touchpoint where the issue occurred, a short description of the barrier, the assistive technology or device you were using (if applicable), and your preferred response method. You can send reports by any of the following routes:

• Email: sunaestheticbellevue@gmail.com (subject line “Accessibility”)
• Phone: (206) 556-6478 during clinic hours (Monday through Saturday, 10 AM to 6 PM)
• Mail: Sun Aesthetic Clinic, 15600 NE 8th St, Suite A-8, Bellevue, WA 98008

We aim to acknowledge accessibility reports within two business days and to resolve confirmed issues as quickly as practical. Where a resolution will take longer — for example, when a third-party vendor is involved — we will keep you informed of the timeline and offer an alternative path to the same information in the meantime.

Contact and Related Policies

For accommodations, accessibility questions, or to request information from the website in an alternative format, reach us at (206) 556-6478 or sunaestheticbellevue@gmail.com, or by mail at Sun Aesthetic Clinic, 15600 NE 8th St, Suite A-8, Bellevue, WA 98008.

See our Privacy Policy for how we handle patient data and our Terms of Service for booking and website-use terms. For anything else, please contact us.

This Accessibility Statement references WCAG 2.1 Level AA and applicable federal and Washington-state accessibility expectations. It will be reviewed periodically and updated as standards evolve.